Call us today 028 8772 3736 Mon–Tue 08.00 – 18.00
Wed–Fri 08.00 – 19.00
Sat 08.00 – 17:30

Privacy Notice

 The following privacy notice explains in detail how we store, handle and protect types of personal data and how we collect this information from you.

 

Contents of Privacy Notice.

1).The legal basIs Capper Trading Ltd rely on.

2). How do we collect your personal data?

3). What sort of personal data do we collect?

4). How we protect your personal data

5). How long will we keep your personal data?

6). Who do we share your personal data with?

7). Payment Security

 

1). The legal basis Capper Trading Ltd rely on;

Contractual Obligations

In most online transactions we will require your personal data. For example, if you order an item for home delivery, we’ll collect your address details and pass them onto our courier for delivery.  

Legal Compliance

In the event when the law requires us to, we may be asked to collect and process your data. For example, in the event of fraud or other criminal activity.

Consent

Specific features on cappertrading.com can collect and process your data with your consent. An example of this is when you tick the box to receive marketing emails/newsletters.

 

2). When do we collect personal data?

  • When you create an account with us
  • When you visit our website, and use your account to buy products and services.
  • When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
  • When you engage with us on social media. For example, Facebook, Twitter, Snapchat or Instagram.
  • When you contact us by any means with queries, complaints etc.
  • When you ask one of our employees to email you information about a product or service.
  • When you comment on, or review our products and services.
  • When you use our car park and shop facility which usually have CCTV systems operated for the security of both customers and employees. These systems may record your image during your visit.

 

3). What sort of personal data do we collect?

  • If you have a web account with us: your name, gender, date of birth, billing/delivery address, orders and receipts, email and telephone number. For your security, we’ll also keep an encrypted record of your login password.
  • Details of your visit to our website and which site you came from to ours/or referrals.
  • Details of your interactions with us through our sales office.
  • Your vehicle registration plate may be recorded at our car park to manage criminal activity/fraud.
  • Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

 

4). How we protect your personal data?

We know how much data security matters to all our customers. We will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites and apps using ‘https’ technology.

Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.

We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

 

5). How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

 

6). Who do we share your personal data with?

Occasionally we will share your personal data with trusted third parties for their own purposes.

  • For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.
  • We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.

 

7). Payment Security

 cappertrading.com maintains the highest levels of security. We take the privacy and security of your payment and personal details very seriously.

  • Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
  • You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.cappertrading.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
  • Using an unsecured network in a public place can be risky as unauthorised people may try to intercept anything you're doing online
  • Only connect to secure wireless networks that you trust

 

We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.